The agreement between you and xigzag, in plain words. No surprises, no buried clauses.
These Terms of Service ("Terms") are between you ("you", the account holder) and xigzag ("we", "us"). They govern your use of xigzag — the platform you use to create, edit, host and run websites. By creating an account or using the service, you agree to these Terms. If you're agreeing on behalf of a company, you confirm you have the authority to do so.
You must provide accurate information and keep your login secure. You're responsible for activity under your account. You must be old enough to form a binding contract where you live. We offer optional two-factor authentication — we recommend turning it on.
You may use xigzag to build and run legitimate websites and businesses. You may not use it for anything illegal, deceptive or harmful — see our Acceptable Use Policy, which is part of these Terms. We may suspend or remove content or accounts that breach it.
You own the content you put into xigzag and the sites you create. You grant us the limited rights we need to host, process, back up and display your sites and to operate the service. Your site is a portable, exportable document — it stays yours. You're responsible for having the rights to the content, images and trademarks you upload.
You can build for free. Going Live is $19 per site each month (first month free), after which a site that uses more than its included quota grows gently, per unit, with no tier cliffs. You can set a monthly spend cap; we pause over-quota growth at your cap rather than bill past it. Fees are charged in advance and are non-refundable except where required by law.
When your site sells something, your customers pay you directly through your own connected payment provider (such as Stripe). We take 0% of those sales — that money never passes through us. You are the merchant of record for your storefront and are responsible for fulfilment, taxes, refunds and customer service on your sales.
When you sell to consumers you are the trader and must meet the consumer-protection law of the places you sell to. xigzag gives you the tools (legal page templates, a checkout terms box, order emails, a returns flow); using them correctly is your responsibility. In particular, for sales to consumers in the EU, EEA and UK you must:
You are also responsible for your own privacy notice and cookie consent toward your shoppers; our Data Processing Addendum covers our role as your processor.
A free site is genuinely free to build and publish. If you never go Live, we keep it for 30 days and then a further grace period; an unactivated free site may be removed on day 45. Go Live any time to keep a site indefinitely. We'll always show ad-free sites — we never inject advertising into a site we build.
We work hard to keep the service available and your sites online, but we don't guarantee uninterrupted service. We may add, change or remove features. If we make a materially adverse change to a paid feature you rely on, we'll aim to give reasonable notice.
You can stop using xigzag and close your account at any time. We may suspend or terminate accounts that breach these Terms or the Acceptable Use Policy, that create risk for the platform or others, or as required by law. On termination you can export your sites for a reasonable period before data is deleted.
The service is provided "as is" and "as available". To the extent permitted by law, we disclaim implied warranties. We are not liable for indirect or consequential losses, lost profits or lost data, or for losses arising from your sales to your own customers.
Cap. Our total liability arising out of or relating to these Terms, in contract, tort (including negligence) or otherwise, is limited to the fees you paid us for the service in the 12 months before the event giving rise to the claim.
What the cap and exclusions never limit. Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; (d) any right a consumer has under mandatory consumer law that cannot be excluded or limited (including the Ontario Consumer Protection Act, 2002, other Canadian provincial consumer laws, and EU/UK consumer law); or (e) any other liability that cannot be limited by law.
If you use xigzag as a consumer (not for a business), you keep every right the mandatory consumer law of where you live gives you, and nothing in these Terms takes them away.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein; the courts of Toronto, Ontario, without regard to conflict-of-laws rules, and each party submits to the non-exclusive jurisdiction of those courts, subject to the consumer rights in section 9a. We may update these Terms; for a material change we give at least 30 days' notice by email and in the Studio, and you may close your account before it takes effect. Continued use after the effective date means you accept the updated Terms.
Questions about these Terms? hello@xigzag.com.
xigzag is operated by Arad Soft Ltd., a company established in Ontario, Canada. Privacy officer (the person in charge of the protection of personal information): Privacy Officer, support@xigzag.com, privacy@xigzag.com; requests can also be made at /privacy/request. EU representative: [EU REPRESENTATIVE (Art. 27) OR "not required"]. UK representative: [UK REPRESENTATIVE OR "not required"]. General contact: hello@xigzag.com.
For a material change we give at least 30 days' notice by email and in the Studio before it takes effect, except where a change is required by law or to address abuse or security.
