Acceptable Use Policy

1. The spirit of it

xigzag is for building real, legitimate businesses and websites. This policy lists what you may not do with it. It's part of our Terms of Service. Breaking it can lead to content removal, suspension or account termination.

2. No illegal or harmful use

Don't use xigzag to break the law or to host, sell or promote:

• Anything illegal where you or your customers are.
• Content that exploits or endangers children, or non-consensual intimate content.
• Malware, phishing, or pages designed to deceive or defraud.
• Incitement to violence, harassment, or hateful content targeting people for who they are.
• Regulated or dangerous goods you're not licensed to sell.

3. No platform abuse

• Don't attempt to break, overload, probe or bypass the security of the platform or other sites on it.
• Don't use the service to send spam or unsolicited bulk messages.
• Don't try to access data or sites that aren't yours, or circumvent rate limits, quotas or billing.
• Don't resell or white-label the platform in ways the Terms don't permit, or impersonate xigzag.

4. Fair use of the AI

The AI is a creative tool with metered credits and shared compute. Don't try to use it to generate prohibited content, to extract the underlying model, or to script abusive automated load. We apply per-account limits and a global safeguard to keep it fast and fair for everyone.

5. You're responsible for your content and your sales

You must have the rights to everything you publish, and you're responsible for your own customers, fulfilment, refunds and the legal compliance of what you sell. If your site collects personal data, you must give your visitors an appropriate privacy notice — xigzag can generate a baseline one for you to adapt.

6. Reporting abuse

If you find a site on xigzag that breaks this policy, tell us at hello@xigzag.com. We review reports and act on genuine breaches.

7. How we enforce it, and appeals

We act in proportion to the harm: a request to fix, removal of specific content, suspension of a site, or closing an account. Unless the law or an urgent risk prevents it, we tell you what we did and why, with the policy section concerned (EU Digital Services Act, Art. 17). You can appeal by replying to that notice; a person who was not involved in the first decision reviews it and answers within 14 days. Repeated or severe breaches (for example child sexual abuse material or malware) lead to immediate termination and, where required, a report to the authorities.

Who we are

xigzag is operated by Arad Soft Ltd., a company established in Ontario, Canada. Privacy officer (the person in charge of the protection of personal information): Privacy Officer, support@xigzag.com, privacy@xigzag.com; requests can also be made at /privacy/request. EU representative: [EU REPRESENTATIVE (Art. 27) OR "not required"]. UK representative: [UK REPRESENTATIVE OR "not required"]. General contact: hello@xigzag.com.

Change log

• 2.0 (2026-10-04): Added merchant duties for consumer sales, the enforcement process and appeals.
• 1.0 (2026-06-01): First published version.

For a material change we give at least 30 days' notice by email and in the Studio before it takes effect, except where a change is required by law or to address abuse or security.